Kelly began her journey with Bridge Care eight years ago as a community care worker. In 2009, she assumed the role of Quality Assurance Manager. This involves visiting new service users, completing assessments and reviews, as well as performing staff observations and spot checks. She is also part of the ‘on call’ duty team and provides staff training. Truly a multi-tasker, Kelly says, “my role is really challenging but offers infinite variety and is very rewarding. I am never bored! I particularly enjoy meeting service users and their families , Kelly holds an NVQ Level 3 Qualification in Health & Social Care.